All information available on the ClaimSecure website ( is subject to the following terms and conditions:


The information contained on the pages in this website is subject to change, upgrade, and update periodically without notice. Certain portions of the site may have been prepared by third parties independent of ClaimSecure. We cannot guarantee or provide any assurance as to the accuracy, completeness or validity of any of the content or functionality of this website, or the transmission of any information to or from the website.

ClaimSecure will endeavour to make this website available for use twenty-four (24) hours per day, 365 days per year. However, there may be occasions when the website will be unavailable for use. ClaimSecure will not be responsible for any damages that any person may suffer if the website is unavailable for use at any time and for any reason.


Other websites that may be accessed from this site by hypertext links are independent of this website, and may have been independently developed by others. We do not guarantee the accuracy of any information in these other websites. The inclusion in the ClaimSecure website of any hypertext link to the website of another person or entity shall not, in any manner, be construed as an endorsement of such person's or entity's website, products or services.

Some third party websites may provide access to this website by hypertext links. These third party websites are completely independent of this website, and any direction by a third party to this website shall not, in any manner whatsoever be construed as an endorsement by ClaimSecure of such third party's website, products or services.

ClaimSecure may utilize third party service providers to provide certain tools and/or programs, some of which may be housed on a third party server or at a website which has been independently developed by others. While accessing the ClaimSecure website you may be linked to such other third party servers. Access to these other websites or the use of any third party tools or programs on this website are subject to all the terms and conditions set out herein.

Use of Site

On this website, the terms "you", "your" and "the user" refers to you, the plan member of the group benefits plan with access to this site. The terms "we", "our", “us” refers to the group benefits plan administrator, who has granted you access to this site.

Your enrollment in eProfile means that you have given us consent to use your email address for all communications.

You agree that your use of this website shall be on an "as is" basis. You agree that your use of this website is entirely at your risk. Neither ClaimSecure, nor any of its affiliated or related companies, agents or subcontractors, officers, directors, or employees, nor any other person associated with the creation or maintenance of this website or its contents, shall be liable or responsible to any person for any harm, loss or damage that may arise in any connection with their use of this website, including without limitation any direct, indirect, special, third party, or consequential damages. We will not be responsible for any detrimental reliance that you may place upon this website or its contents.

This website does not, and is not intended to, provide you with any financial, insurance, legal, healthcare or medical advice. This website shall not be used, or relied upon by you, as a substitute for your own independent research or for appropriate advice provided to you by a qualified third party professional advisors.

Not all of ClaimSecure’s products and services may be available in all geographic regions. Nothing on this website constitutes an offer to buy or sell ClaimSecure products or services. All ClaimSecure’s products and services shall be subject to the terms and conditions of any applicable agreements.

In registering for access to eProfile, I agree that I am responsible for all actions performed by my eProfile username and password. I will not share my username and password with any other. I will not use someone else's username to gain access to eProfile.

I understand that my use of eProfile account is subject to rules and procedures as amended from time to time and I agree to comply with such rules and procedures. If my association with my employer and/or benefits processor terminates, I agree that it is my responsibility to immediately discontinue use of my username and password to access eProfile.

We reserve the right to revoke or change the condition of your eProfile access without notice. We also reserve the right to cancel all direct deposit rights in the event that we are sent written notification by an authorized individual that your intended payments are to be redirected to satisfy a court order, a legal proceeding or other similar action.

User Authentication

In order for ClaimSecure to verify a user requesting access to our website, the website may prompt the user for certain access information. If the access information entered is confirmed, access will be given to the user without the actual identity of the user being confirmed. The user agrees that the use of this electronic authentication procedure is equivalent legally to the user's written signature.

If ClaimSecure in its sole discretion requires additional information or verification before accepting a transaction or transmission, or before granting access to a user, the user agrees to provide such additional information.

ClaimSecure reserves the right to restrict or cancel the access of any user to the website. ClaimSecure may, at its sole discretion, alter, enhance, or amend the type and nature of the access information required to access the ClaimSecure website.

It is the user's responsibility to keep all access information confidential and to prevent its unauthorized use or disclosure. To prevent unauthorized access of your eProfile account, it is vital that you notify us immediately if you become aware that any or all of your access information has been disclosed to anyone else, obtained by anyone else, or may be known by anyone else, or that any unauthorized use of this Site may be occurring.

ClaimSecure will not be held responsible for any loss or damages which may be incurred by any person as a result of the unauthorized use of access information.


ClaimSecure is committed to protecting the privacy and confidentiality of information it receives, in accordance with ClaimSecure's privacy guidelines, and Federal and Provincial Privacy legislation. ClaimSecure has established and will continue to maintain reasonable safeguards to protect the security and confidentiality of personal information; however, you acknowledge and confirm that the internet is not a secure medium of communication where privacy can be ensured, and that the complete security and confidentiality of any information you input on this website, or send to us or request be delivered to you on the internet is not possible at this time. ClaimSecure shall not be responsible or liable for any damages or harm that you or any other person may suffer in connection with any such breach of confidentiality or security.


ClaimSecure may, from time to time, use your IP address to help diagnose problems with our server, and to administer our website. Your IP address may also be used to gather demographic or other information.

ClaimSecure may use "cookie" or related technology in order to track usage of this website, and in order to monitor or improve the services that we provide. We may also use cookies to deliver content to you.

The registration and order forms utilized in our website require or may require users to provide selected contact or user access information. We may use this access information to send the user information about our company and/or affiliated companies and our/their products and services, or to otherwise contact the user.

Our website may also contain online surveys, promotional programs, contests and other such offerings. In accessing these features the user may be asked to provide contact or user access information. We may use this access information to send the user information about our company and/or affiliated companies and our/their products and services, or to otherwise contact the user.

Our website provides users the opportunity to opt-out of receiving communications from us and from our affiliates. Please email us at


The information on this website is protected by copyright. Any infringement of ClaimSecure’s rights may result in appropriate legal action. Users of this site shall be entitled to copy information contained on this website for their own non-commercial personal use, but may not republish, copy or reproduce any part without the prior written permission of ClaimSecure Inc. For purposes of this section, republishing, copying and reproducing includes any uploading, downloading or transferring the information on this website onto the Internet or any other local or international computer system. An acknowledgement of the source must be included whenever our materials are copied or published.

The trade-marks and logos displayed on this website, and those used on or in the products and services that we provide are owned by ClaimSecure Inc; its affiliated companies; or the indicated third party. Permission to use any such trade-marks or logos must be granted via written consent by ClaimSecure, its affiliates, or the relevant third party.

ClaimSecure and its affiliated companies disclaim any and all liabilities which may result from any unauthorized reproduction or use of the information contained in this website.

If you require further information on the uses that you may make of the information on this website; or if you wish to obtain permission to reproduce, copy or republish any information contained in this website, please send such requests in writing to:

ClaimSecure Inc.
1 City Centre Drive, Suite 620
Mississauga, Ont. L5B 1M2.

Use and Ownership of Banking Information

All banking information, including financial institution number, transit number and bank account number has been voluntarily supplied to us. We are not responsible for incorrect banking information that may result inaccurate or delayed payments. The supplied banking information is considered to be owned by the intended recipient of the health benefit claim payments.

We will keep all banking information strictly confidential and will not disclose, share, or sell said banking information. The banking information will be utilized for the sole purpose of completing an electronic payment to the owner of the banking information.

Your enrollment in direct deposit means that you expressly agree to have all payments for health benefit claims submitted to us to be paid electronically into your designated bank account.

Conditions of Use of Direct Deposit

Direct deposit has been offered as a convenience. All direct deposit payments will be made in accordance with the approved adjudicated amount for health benefit claims either submitted by yourself or processed on your behalf and in line with the payment release schedules to be determined from time to time.

If you elect to be paid by direct deposit, no explanation of benefits will be mailed to you. You may view or print your payment details, by logging on to your eProfile account.

You will be sent an email communication to the email address on your eProfile account that will advise you that a benefit claims direct deposit payment has taken place, or that we encountered difficulties in completing a direct deposit payment to you. It is your responsibility to ensure that these email communications are received and reviewed in a timely fashion.

Your correct banking information is required to successfully transfer funds to your designated bank account. If your banking information changes, it is your responsibility to ensure that your eProfile account has been updated to reflect the correct and most up to date banking details. Any overpayments made to you must be returned to the payer immediately.

In order to protect the security of your personal banking information, we cannot alter your banking information or enroll you in the direct deposit program. If you require additional assistance, please access the eProfile website; contact our Customer Contact Centre; or contact your bank to determine your accurate banking information.

Opting Out of Direct Deposit

If you elect to change your payment method from direct deposit to cheque, the cheque will be sent to the mailing address that you have provided.

Any previous unsuccessful payments made by direct deposit cannot be completed by cheque. You must correct your banking information in order to allow us to reprocess the direct deposit payment. Subsequent payments will be made by cheque.


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If you have any questions about this statement, the practices of this website, or your dealings with this website, please contact: