People & Culture

ClaimSecure™ is proud of its diverse team. Our talented staff have extensive knowledge in various fields. See what it’s like to be a part of the ClaimSecure™ family.

Who We Are

Over 40 Years of Quality Canada-Wide Drug, Health and Dental Benefit Plan Administration

For over 40 years, ClaimSecure™ has administered drug, health, and dental benefit plans for businesses and unions across Canada. Our team of Benefits professionals puts our client’s needs first. We leverage our expertise in claims management, plan administration, clinical programming, and advanced technology solutions … to deliver results that make a difference.

Leading-Edge Health Benefit Plan Management: When precision and the personal touch matters.

You can rely on us for:

Advanced centralized billing and administration combining all your health claims management services and fully insured solutions.
Customized innovative solutions for your plan benefits challenges.
Unique cost containment solutions and clinical programs.
Unmatched member experience with the eProfile™ app that make managing health easy.
Access to knowledgeable, responsive, and efficient customer service with the longest operating hours in the industry.

About The Canada Life Assurance Company

In 2021, ClaimSecure™ was acquired by Canada Life. Canada Life is a leading insurance, wealth management and benefits provider focused on improving the financial, physical and mental well-being of Canadians. For more than 170 years, individuals, families and business owners across Canada have trusted them to provide sound guidance and deliver on the promises they’ve made.

Life at ClaimSecure™

Work Life Balance

Collaborative Teamwork

Supportive Teams

Diverse Experience

Join Our Team

Want to take your career to the next level? We’re looking for people with a passion for supporting the well-being of others and providing exceptional service, to join our dedicated team.

Customer Response Centre (CRC) Agent – Sudbury Remote

Responsible for providing efficient, consistent and professional bilingual customer service to cardholders and providers both via prompt phone or email correspondence. Reporting to the Manager, CRC, agents must also ensure that all policies and procedures are followed in order to meet ClaimSecure’s accuracy rate and standard turnaround times. The CRC agent is also responsible for file maintenance, investigating claim payments and forwarding claims for re-evaluation.

Claims Administrator – Sudbury Remote

Supporting the Claims Admin Team throughout the adjudication process, the Administrator is responsible for processing all submitted paper, eClaims, PhotoClaims and pre-determinations, or estimates, for members and providers within established turnaround times and accuracy rates.

Software Developer – Remote

The Software Developer’s role is to design, code, test, and analyze software programs and applications. This includes researching, designing, documenting, and modifying software specifications throughout the production lifecycle. The Software Developer will also analyze and amend software errors in a timely and accurate fashion and provide status reports where required.

ClaimSecure™ Cares

At ClaimSecure™, we care about our employees and the communities in which we work. We’re committed to making environmentally conscious decisions in all we do, from products and services to communications. Dedicated to providing a digital and mobile-forward experience to clients and plan members, we’re able to deliver a consistent and seamless journey for everyone. It’s also important for us to offer our time and resources through various fundraising initiatives such as support for Cancer research, as well as donations to various Canadian food banks, children’s shelters and more!