ClaimSecure™ Privacy Policy
We may update this policy from time to time. If we do, we’ll post a notice on our website.
Updates are effective on the date shown on this policy.
In this policy we refer to ourselves – ClaimSecure Inc – as “we”, “our” and “us”.
Our privacy officer monitors compliance with this policy.
What’s personal information?
How we collect personal information
Type of personal information we collect
- Identification and contact information such as name, address, telephone number, email address, date of birth
- Authentication information such as passwords, answers to authentication questions, product and services identifiers such as a policy number
- Financial information such as annual income, banking information
- Medical information such as your healthcare provider’s name, medical history for you or your family
- Employment information such as your job and where you work
- Online Services use such as your internet protocol (IP) address (a unique identifier for each device that connects to the internet), when you visit our site, which pages you visit and for how long
How we use personal information
We use your personal information to administer your drug, health and dental benefit plans and customize your digital health management solutions. We use personal information when making decisions related to your products and services. These decisions may be made using automated processing.
Know who you are:
- Verify your identity and see if you’re eligible for products, services, coverage or careers you apply for
- Provide quotes to your advisor
- Maintain your profile and keep accurate records
Maintain our relationship with you:
- Administer your products or services, including paying claims and processing transactions
- Inform you about features or benefits of products or services you already have with us
- Provide quotes to your advisor
- Collect feedback on our customer service, including asking you to fill out or participate in optional surveys
- Collect feedback on how you use our Online Services, including asking you to set your cookie preferences
- Manage your records, and administer your benefits
- Improve our business operations, products and services – for more information, please refer to using your personal information for data analysis.
Respect the law and manage risk:
- Prevent and protect you and us from criminal activity, fraud, misrepresentation, or cyber crime
- Respond to requests to provide your information to law enforcement, courts, and/or other authorities inside and outside of Canada
Offer personalized services and tailor your experience when you interact with us:
- Review your personal information to provide you with services that suit your needs
- Improve your experience by providing relevant information and offers
- Deliver advertisements for our products and services on websites and applications based on how you use our Online Services – for more information on how this works, refer to our Cookie Policy
Using your personal information for data analysis
We use data and analytics technologies, such as artificial intelligence (AI) to improve our business operations, and our products and services. For example, these technologies help us identify and automate repetitive tasks, provide competitive pricing, offer new and improved customer service options, optimize how we manage our workflow, personalize our communications, and protect our business from fraud and financial crime.
How we share personal information
- Paramedical examiners
- Medical laboratories
- Specialty coverage providers
- Claims assessors
- Pharmacy benefits managers
- Technology suppliers
- Legal services providers
- Print and mail services
- Pension and benefits administrators
- Other insurance and reinsurance companies
- Other financial institutions
- External auditors
- Credit reporting agencies
Other people we share your information with include:
- Plan administrator (including their service providers and advisors)
How we protect personal information
Protecting personal information
We take protecting your personal information seriously. We have technical and organizational safeguards to protect personal information against loss and unauthorized access, use or disclosure.
- Strict access management policies
- Proactive threat monitoring
- Data encryption
- Multi-factor authentication
- 24/7 monitoring of our offices
- Controlled access to the buildings we operate in
- ClaimSecure employees or authorized contractors who need access to the specific personal information to do their job
- Other people you have authorized (examples include a power of attorney or other personal representative or advisor)
- Other people and organizations who help us administer your products and services
How our service providers protect personal information
How long your information will be kept
Your privacy rights and how to manage them
- The right to access your personal information
- The right to correct your personal information if it’s inaccurate or incomplete
- The right to delete your personal information
- The right to change your consent options. This includes choosing whether you receive customer experience surveys, and whether and how you want to receive information and offers from ClaimSecure using the personal information we collect from you throughout your relationship with us
- The right to ask us about our privacy practices at ClaimSecure
- The right to ask about any decision we made using automated processing. This includes being able to submit observations about the decision-making process to us
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