ClaimSecure Postal Strike Protocol

We are prepared for the impending postal services disruption and the following information outlines ClaimSecure’s action plan and protocols for the duration of the labour dispute.

This notice has been prepared for ease of communication to your employees/members and can be simply forwarded via email or posted within your organization.

Impending Postal Strike Protocol

CLAIMS SUBMISSIONS

Your benefit identification card can be used as usual at the pharmacy and dental office. Alternatively, if a paper claim is the only option available, ClaimSecure will continue to accept claims submissions via eProfile using either eClaims or PhotoClaims.

Pre-determination forms can be submitted via eProfile using PhotoClaims.

CLAIMS PAYMENTS

Members who have enrolled in Direct Deposit will continue to receive payments throughout the labour disruption. For those who have not enrolled in Direct Deposit, payment will be mailed once postal services resume. To ensure fast payment this is a perfect opportunity to enroll in Direct Deposit via eProfile.

NEW AND REPLACEMENT BENEFIT IDENTIFICATION CARDS

New and replacement benefit identification cards will be mailed once the postal disruption has been resolved. ClaimSecure is recommending that members access their electronic benefit identification card via eProfile.

SPECIAL AUTHORIZATIONS AND COVERAGE NAVIGATION SERVICE

ClaimSecure will continue to accept Special Authorization and other government applications including Coverage Navigation Service forms as indicated below. All responses to these forms will be communicated by telephone email or fax.

Fax: 905-949-3029 Attention: Special Authorization

E-mail: special.authorization@claimsecure.com

Fax: 905-949-3029 Attention: Coverage Navigation

Email: coveragenavigation@claimsecure.com

OTHER SERVICES

Business as usual.