ClaimSecure takes service standards seriously.

Service standards that have been established company-wide - are reviewed and if required, revised annually. To ensure commitment to these standards, they are published in a brochure and provided to all ClaimSecure clients. Clients are encouraged to contact us if the standards are not being met.

Some Highlights . . .

• Face-to-face visits (as per pre-set criteria)
• Telephone calls returned within 24 hours
• New Group Set-up – 10 Business Days (upon receipt of a fully completed Master Application and full eligibility)
• Plan Changes – 7 business days
• Claims Turnaround: 5 days in-house
• Eligibility Data Update – Electronic: 1 Business Day; Paper – 2 business days
• Card Replacement – 3 business days

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