Puzzled? We can help...

1. Who is ClaimSecure Inc.?
This question is answered in depth in the “about us” section of the website. However, in general terms, "ClaimSecure is an innovative, technology based group health benefits firm that specializes in providing claims management services to Canadian corporations”.

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2. Who do I contact when I have questions?
The answer to this question may change depending on the situation you need to deal with (see “contact us” however when you are unsure of who to contact get in touch with your Client Services Associate who has been assigned specifically to assist you.

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3. Where do I get forms for my employees?
Both eligibility and claim forms can be downloaded from the forms section of this web site.

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4. Why can’t forms be completed on-line and mailed?
In order to ensure that the data collected is accurate, consistent and complete these forms are “protected” so that they cannot be changed on the web.

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5. How do I make a change to my plan?
If you are working on an ASO basis with ClaimSecure Inc. you simply send a request outlining the change by email, letter or fax to your Client Services Associate. If your plan is insured any change must be approved and submitted by your insurance company.

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6. Can I manage eligibility electronically?
ClaimSecure provides a user friendly, web-based electronic Eligibility system. To learn more about it please visit the Plan Management section of our web site.

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7. What are your help desk hours?
Plan sponsors can contact our help desk between 8:00 A.M. and 5:00 P.M. Eastern Standard time Monday to Friday. For full details on our help desk please visit the Plan Management area on this web site.

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8. How can I ensure that all my eligibility changes are processed?
If you participate in the ClaimSecure on-line eligibility Program, you can check the status of any employee immediately on-line. Otherwise just send an email or fax to our Group Administration department requesting a current employee listing.

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9. What Reports are available?
Numerous reports are available either electronically or in hard copy. Please visit the reporting section of our web- site for more information.

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10. Will ClaimSecure meet my service requirements?
ClaimSecure is very proud of its service record with a client retention record between 95% and 100%. For details on our published service standards please visit Support/Services on this web site.

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