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On behalf of all of our employees, I’d like to thank you for visiting the
ClaimSecure Inc. website.
We are extremely proud of our company, and we trust that you will find the information and services contained in our website to be of significant value to you. |
Since 1982, ClaimSecure Inc. has been one of Canada’s leading providers of real-time health benefit claims processing and plan administration services. We support our clients and their plan members by designing and managing health benefit plans that meet our clients needs and resolve their specific concerns.
We believe that plan members and plan sponsors deserve objectivity, fairness, openness, and respect. These are some of the values that we use to manage our business. We are not reliant on one or two large clients for a majority of our business. Consequently, we are in a unique position to be able to offer impartial and objective advice and services.
We are proud of our position as the industry leader in developing and implementing innovative products and technology solutions. By combining web-enabled, real-time transaction processing technologies with our consulting and clinical expertise, our comprehensive product and service offerings enable our clients to maximize the value they derive from their employee health benefits plans.
During the past 5 years, we have achieved an annual revenue growth rate of over 20%. Five key operating philosophies are responsible for much of our success:
Our clients are diverse, and range in type from brokers and third party administrators, to individual corporations, to large insurance companies. In spite of the diversity of our clients, the customized solutions, products , and services that we provide are unique to each client.
We have been successful in managing such a diverse set of solutions because of our ability to administer any combination of different types of health benefit plans. In doing so, we draw on our extensive in-house expertise in areas such as:
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technology development and implementation;
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network and internet-based transaction processing and reporting
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pharmacy, dental, and medical plan design and management.
Our success is directly related on our ability to provide meaningful value-added services to our customers. We empower our clients by providing them with the information and the clinical and professional expertise they need to make informed and intelligent decisions about the design and management of their health benefit plans.
Proactive customer and member support is a key factor behind our continuing success. Consequently, we assign a highly experienced Client Service Associate (“CSA”) to each of our clients. We also publish in writing our Performance Standards, and we offer a variety of member and customer assistance programs including a national bilingual call centre, our “ClientSide” and Drug Review newsletters, and our Web-based Health Library.
ClaimSecure is committed to continually upgrading our products and services in order to meet our clients evolving requirements. Virtually all of our programming and technology enhancements are developed and implemented by our own systems staff. This approach enables us to retain control of the development, and to ensure that product enhancements precisely reflect our customers’ requirements.
ClaimSecure is seen as an industry leader in launching innovative technology solutions. For example, in response to our clients demands for enhanced electronic commerce solutions, ClaimSecure transitioned its existing claims processing and reporting products and services to an Application Service Provider (“ASP”) offering in 1999. This model allows our clients to process benefit claims from their locations using our real time claims processing system.
We are constantly aware of the needs of our clients to achieve a rational balance between benefit plan cost, benefit plan design, and employee wellness. Many of the practical services we provide (Special Authorization Programs, Formulary Design, and Drug Utilization Review Services) assist our clients in achieving an appropriate and balanced benefit plan.
Again, on behalf of everyone at ClaimSecure, thank you for your interest in our company, and we look forward to working with you in the future.
Peter Craig
Chairman and Chief Executive Officer
January 6, 2009
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